[Your Name]
Business Analyst · Requirements & Process Improvement
[City] · [email@example.com] · [Phone] · [linkedin.com/in/yourname]
Summary
Business analyst with 4 years turning business needs into clear requirements that teams can build. Skilled at running workshops, mapping processes and using data to support decisions.
Skills
Requirements elicitation · User stories & acceptance criteria · Process mapping (BPMN) · SQL & Excel · Gap analysis · Workshop facilitation · Jira / Confluence · UAT coordination
Experience
- Gathered and documented requirements for a claims system used by 1,200 staff.
- Mapped and redesigned an approval process, cutting turnaround from 5 days to 1.
- Led UAT with 25 business users and reduced post-launch defects by 40%.
- Wrote 200+ user stories with clear acceptance criteria for 3 product teams.
- Built Excel and SQL reports that tracked process KPIs for operations leads.
Projects
- Mapped the as-is and to-be approval process, removed 4 hand-offs and cut turnaround from 5 days to 1.
- Ran 12 workshops and wrote the requirements, user stories and UAT scripts for a system used by 1,200 staff.
Education
B.Tech / BBA — [University], 2020
Certifications
- IIBA ECBA / CCBA
- Certified Scrum Master (CSM)