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Sample ATS-friendly CV: Customer Success Manager

Pick a role and we'll show you what a strong, ATS-friendly CV for it looks like: the skills, projects and keywords recruiters look for. Use it as a template, then come back and check yours for free.

[Your Name]

Customer Success Manager · SaaS

[City] · [email@example.com] · [Phone] · [linkedin.com/in/yourname]

Summary

Customer success manager with 4 years helping SaaS customers adopt products and see value. Proactive about spotting risk early, and measured on renewals, expansion and customer health.

Skills

Onboarding & adoption · Success planning · Customer health scoring · Renewals & expansion · Escalation management · CRM (Gainsight / HubSpot) · Product training · Quarterly business reviews

Experience

Customer Success Manager2022 – Present

[Company], [City]

Managed a portfolio of 60 accounts worth ₹8 Cr with a 96% gross renewal rate.
Cut average onboarding time from 45 to 20 days with a new onboarding playbook.
Drove ₹1.2 Cr in expansion revenue by identifying upsell opportunities.

Customer Support Specialist2020 – 2022

[Company], [City]

Resolved 40+ customer tickets a day with a 95% satisfaction score.
Created 30 help articles that reduced repeat tickets by 20%.

Projects

Onboarding playbook

Gainsight, product training

Designed a 4-stage onboarding playbook with clear milestones, cutting time to value from 45 to 20 days.

Customer health score

Gainsight, product usage data

Built a health score from usage, support and survey data that flagged churn risk 60 days earlier.

Education

BBA / B.Com — [University], 2020

Certifications

Certified Customer Success Manager (CCSM)
HubSpot Customer Success Certification

Keywords recruiters search for

Use the ones that are true for you, in the same words.

Customer success
Onboarding
Customer retention
Renewals
Upselling
Churn reduction
Customer health score
QBR
Gainsight
HubSpot
SaaS
NPS

What each section is for

Summary: Three lines: role title, years of experience, and the two or three strengths the job ad asks for.
Skills: Use the exact wording from job ads ("Power BI", not "BI tools"). ATS filters match words, not meaning.
Experience: Most recent first. Each bullet: action verb, what you did, and a number that shows the result.
Projects: Show the tools you used and the outcome. This is where freshers and career-changers prove their skills.
Education: Degree, subject, institution, year. Keep it to one line once you have work experience.
Certifications: List the full official name so it matches what recruiters search for.

ATS formatting checklist

One column, no tables, text boxes, images or icons
Standard headings: Summary, Skills, Experience, Projects, Education
A plain font (Arial, Calibri) at 10–12 pt
Dates in one format, e.g. 2022 – Present
Contact details in the body, not the page header
Save as a text-based PDF or Word file, never a scanned image
Tailor the keywords to each job you apply for

This is an example. Replace everything in [brackets] and every number with your own, true details.

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Sample ATS-friendly CV: Customer Success Manager

Pick a role and we'll show you what a strong, ATS-friendly CV for it looks like: the skills, projects and keywords recruiters look for. Use it as a template, then come back and check yours for free.